Frequently Asked Questions (FAQs)

Have a question? We have got you covered. Browse our most commonly asked questions below. If you need further help, feel free to contact us or book an online consultation.

ORDER‑RELATED FAQs

How can I place an order?

To place an order, simply click the “Add to Cart” button on the product page and proceed to checkout to complete your purchase.

How do I know if my order is confirmed?

Once your order is confirmed, you will receive an order confirmation email. You can also log in to your account using your registered email address to check your order status.

When will my order be shipped?

We usually dispatch orders within 24 hours of receiving them. During special promotions, dispatch times may be slightly longer. Please refer to the product page of the specific promotion for details.

When will I receive my order?

Delivery timelines vary by location. Your estimated delivery date typically ranges between 4–8 days and is also displayed on the checkout page.

How can I track my order?

Log in with your registered email ID and open your order details. Click on the tracking number to view real‑time updates on your shipment.

I haven’t received my shipping confirmation email. What should I do?

If you haven’t received a shipping update after order confirmation, please log in to your account to check the current status. You may also contact our support team for assistance.

How do I apply a coupon code?

During checkout, you will find a dedicated field to enter your coupon code before completing the payment.

How can I cancel my order?

To cancel an order, visit your order status page through your account or the order confirmation email and submit a cancellation request. Our team will process it and notify you once completed.


PAYMENT‑RELATED FAQs

Which payment methods do you accept?

We support multiple secure payment options, including:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking

  • Credit & Debit Cards (Visa, Mastercard, RuPay)

  • EMI options (on eligible cards)

  • Cash on Delivery (COD) — available in select locations

Is my transaction secure?

Yes. All transactions are protected with advanced security layers, and your data is encrypted through trusted payment gateways.

My order was cancelled after payment. How will I get my refund?

If your order is cancelled after a successful payment, the refund is initiated on the same day to your original payment method.


INTERNATIONAL SHIPMENT‑RELATED FAQs

What is the estimated delivery time for international shipments?

International deliveries usually take 6–8 days. Once your order is fulfilled, you will receive a tracking link via email.

Which courier partners handle international deliveries?

We ship through leading international couriers such as Aramex International, FedEx, UPS, DHL Express, Delhivery, and others depending on availability in your country. Your shipment may be routed through multiple couriers, and tracking details will be shared via email.

Are customs charges applicable?

Customs duties vary by country. If applicable, these charges must be paid by the customer before the package is delivered.

Can I update my address for an international order?

Yes, address updates are possible only before dispatch. Once the shipment is dispatched, the address cannot be changed.

I am unable to pay because my bank/card doesn’t support INR. What should I do?

If your bank or card does not support INR payments, contact us. We can generate an invoice in your local currency—we support over 100 global currencies. Alternatively, you may pay via PayPal at checkout.

Are any documents required for international medicine shipments?

Yes. A passport copy and a prescription are mandatory for customs clearance in the destination country. If you do not have a prescription, you may contact us to obtain one from our doctor based on your health concerns.

Still have questions?

We are here to help! Contact us through our website on Contact us page.